Frequently Asked Questions

Office hours depend on your class needs. We will be there when you need us to be there.

Typically it is 7am-6pm, depending on each location. But as stated before; we are flexible.

When you are booking a room, please consider the full occupancy of the room with ALL guests. You may have just 12 students and an instructor, but is there anyone else that needs to be seated in the room? Do you have additional technical staff for your class or sales representatives attending? Rooms are booked based on seated occupants . If you book a room for 12 students and an instructor, that is how the room will be arranged. Please make sure you communicate ALL potential guests for a room so we can make sure you have enough seats for a great experience with us.

Our computer labs and business center are public facilities. Anyone can rent our rooms. We have trainers using our facility educating on extensive topics. We can cover customer service, specific business application platforms, Microsoft, Citrix, VMWare, CompTIA, Adobe, Google Apps, NetApp, Healthcare Software services, Peoplesoft, Salesforce, CISCO and more.

Rooms can be configured to meet the needs of our clients. Standard computer lab, meeting rooms, conference rooms, pods or general open use. Training Umbrella can provide training for businesses and individuals and also provide the government with a secure training facility.

We understand it might be easier for you to just see the rates listed on our site. However, we cannot do that for several reasons.

1. We have some partnerships in place that do not let us publish our rates on our website. We like those partnerships, and are going to abide by this request. It just takes a quick email or a phone call and we will quickly get you an answer on room rental rates.

2. We don’t want to miss out on a conversation with a potential client. Maybe our rate does not align with your actual needs. We would prefer to understand the need and meet it if possible.

First, if you prefer not to make a phone call, you may book with an email. We promise to make it easy and simple.

Secondly, you can book a room online. However, you have to be a previous customer to have this setup. We don’t want customers booking rooms without enough detail, and arriving to find the room not meeting your needs. We want things perfect, every time for you!

For Training Umbrellas direct location it is up to 14 days prior to your booking for a full refund on your deposit. For partner sites it will depend on each facility. Some contracted services or purchases may not be refundable in some cases. (Pre-purchased books, flyers, material, software

Yes, we can provide a standard lunch for individuals for around $15 per person at our home location. If at a partner site the prices range depending on location. Please let us know your specific needs to get an exact price per head for food options.

Every class will typically include assorted snacks, free soda, access to the coffee bar and tea. A breakfast (hot or cold) can be provided for an additional cost.

Training Umbrella room rentals is unique in that we can customize just about any PC image you may need. A standard room rental with technology will consist of the contracted number of PCs or Laptops and headcount. Standard PCs will meet Microsoft Windows 7 baseline requirements and include Microsoft Office 2010, Adobe PDF Reader, Internet Explorer 10/11. Each room will be equipped with (1) projector for trainer use and hookups, seating, appropriate classroom style desks and standard keyboard, mouse.

Software requirements must be furnished five (5) business days prior to the event and will be installed by a Computer Training Center representative. Software or configuration requests received after (5) business days may not be available on the day of your class.

Yes. We can offer the availability of all of our rooms at any hour of the day including weekends for an additional fee. Please ask us if you require rooms outside of 7am – 5:30pm Mon-Fri

Training Umbrella direct locations have plenty of safe parking adjacent to the buildings which is well lit with security. For partner site parking information-this can be provided on a location by location basis. 

Yes, in Kansas City, Training Umbrella offers free high-speed WIFI to all our guests. Google Fiber, ATT Fiber and Time Warner links are all three of our diverse carriers. In other words, we have plenty of bandwidth. For any other location there is free WIFI but the carrier depends on the location.

For our Kansas City location, we do have the ability to print and do offer (2) mobile printers for your use for a fee. The first 10 pages of black and white prints are free, color pages are 10c per page. If you would like us to provide all your printed material at bulk rates please let us know and we can give you a price and have your training material printed for you before you arrive.

At partner sites printing may be limited. For specific locations just ask us and we can let you know.